Service Process
Our streamlined service process ensures a smooth experience from start to finish. Simply contact our team, discuss your needs, and choose between OEM or ODM customization. We’ll handle everything from design to production, providing timely updates and secure delivery. Enjoy dedicated after-sales support for any issues that may arise.
1. Initial Consultation
Contact our dedicated salesperson to discuss your needs and get personalized guidance. We will listen to your requirements and ensure a smooth start to your order.
2. Communication Setup
To streamline communication, we will create a group chat via email, WeChat, or WhatsApp. This allows for quick responses and easy sharing of project details.
3. Payment
A deposit or full payment will be required to initiate the production process. We offer flexible payment options to suit your needs.
4. OEM Design Process
For OEM orders, our team will work closely with you to create customized logos, patterns, and packaging. We will keep revising the designs until you are fully satisfied with the result.
5. ODM Design Process
For ODM orders, please provide us with the logo, pattern, and packaging design you envision. Our team will ensure your design is faithfully executed and meets your specifications.
6. Production Timeline
Once the design is approved, we will provide you with an estimated production timeline. You can expect updates on the status of your order within 7-15 days, ensuring you’re always informed.
7. Delivery & Shipping
Once production is complete, your goods will be carefully packaged and shipped to your destination warehouse. We’ll keep you updated on the shipment’s progress, with real-time tracking of your delivery.
8. After-Sales Support
If you encounter any issues with your order after receiving the goods, our team is here to assist you. Feel free to contact us anytime, and we will resolve any concerns promptly.
