After-Sale Service
1. Warranty
Comprehensive Warranty: All our amusement equipment comes with a comprehensive warranty covering any manufacturing defects or issues arising from normal usage.
Warranty Duration: The standard warranty period is 12 months from the date of delivery unless specified otherwise in the contract.
Coverage: Our warranty covers parts and workmanship.
2. Spare Parts
High-Quality Spare Parts: We provide a wide range of genuine spare parts for all our equipment. Our parts are sourced directly from trusted manufacturers, ensuring high quality and durability.
Spare Parts Ordering: To order spare parts, simply contact our customer service team, and we will help you place an order for the parts you need.
3. Technical Support
Technical Assistance: We provide round-the-clock technical support to help you resolve any issues you may encounter. Our experienced technicians are available to offer remote assistance whenever you need it.
Remote Support: Our technical team can provide remote guidance for technical issues, troubleshooting, and repairs.
4. Maintenance and Upkeep
Scheduled Maintenance: We recommend routine maintenance to ensure the safety and efficiency of your equipment. Our team can provide maintenance plans tailored to your specific needs.
Maintenance Training: We offer training for you to ensure that you are well-equipped to carry out basic maintenance tasks and keep your equipment in optimal condition.
5. Repairs & Troubleshooting
Fast Repair Services: If your equipment needs repairs, our skilled technicians are ready to respond quickly and minimize downtime. We provide remote repair services, depending on the severity of the issue.
Troubleshooting Guides: For quick fixes, we offer online troubleshooting guides and FAQs to help you resolve common issues on your own.
6. Feedback and Improvement
Customer Satisfaction: At China Amusements, customer feedback is vital for improving our products and services. We encourage you to share your experiences, whether positive or constructive, so we can continuously enhance our after-sale services.
Survey and Reviews: We periodically send customer satisfaction surveys to gather valuable insights. Your feedback helps us serve you better and improve our product offerings.
